We would like your shopping experience with us to be pleasant and rewarding for both you and your little princess. Our goal is for each and every one of our customers to be completely satisfied with their order.
We do not currently offer refunds. We do however accept returns for store credit. We assure you that all of our products are checked and rechecked prior to being shipped out to any of our customers. Please review the full details below regarding store credit.
Select items purchased from our online boutique are eligible for a store credit so long as the items are returned in perfect condition, unused, with the tags still on them, in its original packaging, unwashed and with no damage to the item, and the items must come back complete with no missing items such as a shawl, a brooch, etc. If the returned items do not meet our criteria as listed, we will NOT accept the return and the items will be returned back to the customer at the customers expense. Should you decide that you do not want to pay the return shipping expense within 3 days of notification that we will not accept your return, your items will be disposed of.
Any pre-order and custom purchases, handmade purchases, downloadable purchases, sale items, clearance items, FINAL SALE items cannot be returned. For hygiene purposes, we do not accept returns on hair accessories, hats, leotards, leg warmers, any under garments or onesies cannot be returned.
REFUNDS FOR STORE CREDIT:
Please do not send return your purchase without first contacting Enchanted Bella Boutique and receiving an approval to do so. All approvals will be made in writing to avoid any conflicts. We may also ask that you submit us photos of the items prior to approval.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund via store credit.
If you are approved, then your store credit will be applied minus a 20% restocking fee & shipping charges you incurred when purchases your order online. If you happen to make a purchase using a Free Shipping Code and wish to return your items, your store credit will be issued minus a 20% restocking fee and the shipping costs we incurred during our Free Shipping Promotion.
RETURN SHIPPING POLICY:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Due to limited stock, we cannot guarantee an even exchange. Should we have your item in stock, we must first grant the refund, issue the store credit and your exchange will have to be processed as a new order by using store credit from the previous order, which you will receive upon returning the original item purchased.
Enchanted Bella Boutique does NOT issue or offer price adjustments.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.